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FAQ's

Q: Sample FAQ Question

Sample FAQ Answer


Privacy

Q: Communications

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Moss Motors, Ltd. offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Moss Motors, Ltd. takes great pride in having you as a customer and we will ensure your privacy as a customer. Moss Motors, Ltd. does not sell or exchange names or any other information about our customers with third parties.

Q: Brochure Mailing List

If you have requested a Moss Motors, Ltd. brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from Moss Motors, Ltd., please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

Q: Communications to Serve You

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Moss Motors, Ltd. offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Moss Motors, Ltd. takes great pride in having you as a customer and we will ensure your privacy as a customer. Moss Motors, Ltd. does not sell or exchange names or any other information about our customers with third parties.

Q: Fraud Protection and Compliance with Law

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

Q: Service Providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Q: Special Events

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

Q: Business Transfers

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

Q: Cookies, IP Addresses, Pixel Tags and Tracking Technology

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

Q: Use of Aggregate Information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

Q: Links

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Q: Security

Moss Motors, Ltd. seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Q: Notification of Policy Changes

Moss Motors, Ltd. reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

Q: Updating Personal Information

If you are a registered member at Moss Motors, Ltd., you can change your personal information at any time by updating your information at check-out.

Q: Contacting Us

We welcome your comments and questions about privacy. Please send email to parts@goldcoastrovers.com.

We are confident that your visit to Moss Motors, Ltd. is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 800-444-5247.


Terms & Conditions

Q: Phone Orders

You may order by phone Monday-Friday 6:00 a.m. to 5:30 p.m. and Saturday from 8:00 a.m. to 4:00 p.m., Pacific Time. We are closed the Saturday of holiday weekends. No collect calls, please. Minimum order is $25.00.

Q: Walk-In Orders

It's a good idea to place your order in advance so we can have it ready when you arrive. This is especially true on Saturdays as we run a skeleton crew. Walk-in hours are M-F 8:00-5:00 and Saturday 9:00-3:30.

Q: Internet Orders

The internet is available 24-7-365 of course. Any orders received via internet will be processed the following business day. Charge cards will be processed at time of shipping, and an automatic response will be sent through our processing center. Tracking information will be made available.

Q: Payment

All payments must be made in U.S. funds. The best method of payment is VISA, MasterCard, American Express or Discover. We also accept U.S. cashier’s checks or money orders in advance of shipping. We can ship UPS C.O.D. to the Continental U.S. business-to-business only on a pre-approved basis. We will not accept personal checks for any C.O.D. Other conditions may apply to C.O.D.s. Any check sent in advance of shipping will be held until it clears our bank. Common carrier truck shipments cannot be C.O.D. under any circumstances. For international orders, payment is best made by major credit card or a cashier’s check from a U.S. bank in U.S. funds. Or, you can wire us funds; we will be glad to fax instructions at your request. A processing fee will be added to cover fees imposed on us. We cannot accept Canadian postal money orders.

Q: Shipping

Orders are usually shipped within 24 hours via UPS, FedEx, or USPS. Parts too large or heavy for these will be shipped by common carrier truck, freight prepaid. Shipments outside the Continental U.S. will be shipped via an agreed-upon carrier. Customer pays all shipping, insurance and customs fees. Check any regulations governing import duties and restrictions on weight, size and/or merchandise ordered on international shipments in advance.

Q: Returned Checks

All returned checks are subject to a $20 charge, plus interest at the prevailing legal rate. The charge may be assessed each time the check is returned plus any and all collection charges, expenses or legal fees. The account will then be on a “Cash Only” basis and credit information may be reported.

Q: Claims

Check all shipments before you sign for them. All products are shipped in good condition. If your shipment arrives damaged, you must note that fact on your receipt/bill of lading and have the driver acknowledge with their signature. According to I.C.C. regulations you, the consignee, must notify the carrier immediately upon receipt. Then call us so we can initiate a claim. Claims for shortage or error in shipment must be made within 10 days after receipt of merchandise, no exceptions.

Q: Returns

We consider all sales final. All returned parts must be in saleable condition, in the original packaging, and not used, damaged or modified in any way. All returns are subject to a 20 percent re-stocking fee. All returns must be prepaid — we will not accept returns sent freight collect. Freight costs are not refunded unless we made the error. No returns on electrical parts, bearings, books, CDs, and tools. No credit will be given if the return is damaged due to poor packaging for its return trip. Please insure the package and include a copy of your invoice and our return form. We reserve the right to verify that a part is truly defective prior to issuing a credit. Except for cores, no returns will be accepted after 30 days. This is strictly enforced. Minimum return amount is $5.00. XKs Unlimited Returns Department will return any unacceptable or unusable parts.

Q: Refunds

If you receive an item that was miss-labeled or defective, we will make every effort to correct the error through an exchange or full refund. Just return the item using the form enclosed with your order. (For returns over $500, please call Customer Service first.) For all other returns (items not needed, ordered incorrectly, etc.) you will receive a full-price store credit for the invoiced amount, less freight costs. This credit can be applied to any part or service XKs Unlimited provides. Should you request a cash refund, a 20 percent restock fee will be withheld from the refund. Freight costs are not refunded unless we made an error.

Q: Cores

Rebuilt items carry a “core charge,” a deposit that is refunded once we receive your rebuildable core. We will ensure your core is indeed rebuildable before issuing a credit. Cores must be assembled and match the rebuilt item purchased. Pack cores well; we cannot issue a refund for items damaged in transit. Core refunds will be made in the like manner as the core amount was charged, in full. Additional terms and conditions apply. Please see the policy sheet included with the rebuilt item(s).

Q: Special Orders

Some items are special order only. They require a 50 percent non-refundable deposit. No returns on special order items unless the items are proved to be defective or sent incorrectly.

Q: Back Orders

Back ordered items will be indicated on your invoice in the “B/O” column. You will not be charged for those items until they are shipped to you. While we make every effort to keep all parts in stock, we will, from time to time, be out of some items. When a back-ordered item comes in, we will call to confirm you still want it. These items are subject to price increases (and decreases!). If you do not wish us to B/O items you must state that at time of ordering. We will not B/O items placed though our web sites.

Q: Warranty

All parts are subject to the manufacturer’s warranty, which may cover workmanship and materials, but does not, under any circumstances, cover labor costs. Warranty does not cover failure of a product due to misuse, improper installation or failure of related parts, and is not the liability of XKs Unlimited. Warranty will not exceed the original purchase price of the part. The warranty period becomes effective from the date of shipment from XKs Unlimited, regardless of date of installation. Using a part in a racing application will void any warranty.

Q: Pricing

Due to fluctuation of the Dollar vs. foreign currencies, prices are subject to change without notice. When the dollar drops we must raise prices, but when the dollar gains or we find a good buy, we pass the savings on to you.

Q: Parts Availability

We’ve endeavored to ensure that items listed are available. Some are listed for reference only. In some cases, we’ve listed parts we believe will become available soon. Suppliers do stop production and/or go out of business, which can lead to shortages while we find a new source, which usually doesn’t happen overnight. Finally, new items also become available constantly—if you do not see what you need, please call.

Q: Cataloging Errors

We make every effort to ensure that information in our publications is correct. We will not be held responsible or liable for any inaccuracy or error that exists in specifications or pricing. We reserve the right to correct any errors or make necessary adjustments at any time.


Shipping & Returns

Q: When will my order ship?

Orders received by 2PM local time typically are processed the same day received. Shipping times will vary depending on your location and selected shipping options. Typical shipping times range from 1-5 days and may vary during the holiday season. For UPS shipments you can track the progress of the order using their order tracking number available on your order. Shipping delays can occur when the wrong address or zip code is submitted for the shipping address. If the shipping company cannot deliver the package we will contact you via phone or e-mail.

Q: What shipping options are available?

Moss Motors, Ltd. offers our customers the option of selecting 2 day ground, next day, or air through either the United States Postal Service USPS) or United Parcel Service (UPS) for shipments in the continental U.S.

Q: How are returns handled?

If an items needs to be returned, the customer is responsible for the return shipping fees and should obtain a Return Merchandise Authorization (RMA). Please contact our Customer Service Department at 800-444-5247 to discuss the reason for the return and make the necessary arrangements. The amount of the refund will be based on the purchase price of your products and may include a restocking fee.

Q: Do you ship outside the continental U.S.?

We apologize for any inconvenience but we do not currently ship outside the continental U.S. We do not ship to Canada, Alaska, Hawaii, Puerto Rico or other U.S. Territories, or international locations at this time.